Terms and Conditions
When you purchase goods and services from companies within the Olooson partnership, the following conditions apply: The validity of an offer will be included in the tender document.
Otherwise, it is 30 days from the date of the offer. After this date, we reserve all rights to cancel the offer in full or in part and to modify the prices.
Deficiencies and complaints
The Purchaser is invited to examine the goods as soon as they are delivered. If the buyer discovers the defects of the goods, it will notify the defect in writing within 72 hours of receipt of the goods.
The notification will contain the description of the defect or how it appears with photographs, videos, measurements, etc..
If this notification is not sent within the timeframe set out above, the buyer loses the warranty.
The seller is not responsible for any defects caused by the non-adaptation of the technical solutions specified by the buyer.
The seller is not responsible for defects caused by improper use or installation or failure due to inappropriate maintenance of delivered goods.
Seller’s liability for defects ceases if the buyer has made modifications or adjustments to its equipment or goods or if repairs to them have been done improperly or have not been authorized by the seller.
Seller’s liability does not apply to normal wear and tear or damage caused by extreme use of the equipment outside of the seller’s established rules.
If the seller cannot deliver the goods in a timely manner, the buyer will be immediately informed of the delay and a new delivery date.
If the delay is caused by the seller and the delay would cause distinct disadvantages that the buyer notified to the seller in writing in the call for offers, the buyer may request claims (penalties) for late delivery.
The amounts for each week of full delay are 0.2% of the purchase price for all or part of the goods the buyer cannot use.
Fines are calculated from the day the buyer submitted a written request under this provision and the fine cannot exceed 7.5% of the value of the goods traded and delayed on delivery.
The seller is not responsible for delays caused by force majeure or other circumstances that cannot be controlled by it.
The seller’s financial liability to the buyer for any loss due to delayed delivery as well as for errors and/or defects in ownership is invariably limited to 7.5% of the agreed purchase price.
In the payment period, the buyer is liable to pay the applicable default interest, which has been agreed in the contract. If this happens and is not stipulated in any way, interest will be 0.2% per consecutive day of the late payment amount.
The seller has a Tier 1 mortgage for all delivered goods up to full payment of the purchase price, including interest and administrative costs that can be claimed by the seller.
In the case of disputes that may arise under a supply contract, they will be settled at the International Court of Arbitration in Paris. Court decisions are binding on the parties to be respected.